I am an innovative leader, highly skilled in building and automating operations by integrating the right people, processes, and technology to reduce costs and deliver results. I am passionate about leading people and building a positive culture of collaboration and innovation. I have a track record of success in my career:
• Building and automating operations to streamline processes, creating a 25% efficiency
• Innovating products and solutions for customers, increasing income $80M annually
• Developing broad strategy measured by metrics, improving productivity 100%
• Integrating risk analytics into applications and workflow, reducing costs 50%
• Inspiring a culture of employee collaboration, innovation and 89% satisfaction
A qualified authority in mortgage banking, my early career included a role in Business Intelligence (BI) with Homecomings Financial/GMAC-RFC/Capstead, where I managed strategy and analysis, operational loss forecasting and executive reporting for GMAC’s loan servicing division. I then joined Fannie Mae, rising to the position of Vice President of Single Family Asset Valuation, a position I held since 2012.
I earned my Bachelor of Arts (BA) degree in Economics from Austin College. I also received an Executive Development Program Certificate from Harvard Business School and a First Line Management Certificate from the SMU Cox School of Business.
Timeline
Austin College, BA, Economics
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Business Intelligence Manager, Homecomings Financial/GMAC-RFC/Capstead
SMU Cox School of Business, First Line Management Program
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Sr. Manager, Credit Ops, FANNIE MAE
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Director of Ops, Credit Valuations, FANNIE MAE
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VP, MIS and Credit Reporting, FANNIE MAE
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VP, Single Family Asset Valuation, FANNIE MAE
Harvard Business School, Executive Development Program
Skills
troubleshooter
12
regulatory compliance
13
change management
13
culture development
15
analytical risk management
16
tech design & integration
17
streamlining operations
14
strategic planning & direction
18
Financial management
18
team building & Leadership
20+
KEY STATS
95%
customer satisfaction
$80M
annual income added
89%
employee satisfaction
100%
Increase in Productivity
180
Team of Professionals
$75M
Annual Operating Budget
Find Me On
Proudest Accomplishment
Increased customer base and reduced staff, creating $80M income and 100% productivity improvement
Professional Highlights
Achieved 95% Customer Satisfaction
focused department on customer engagement to provide tools and data to solve problems
Innovated Valuation Industry Application
Developed application to standardize data and utilize models to value properties, reducing costs 50%
Improved Employee Satisfaction to 89%
enhanced culture through employee-led team and strengths-based management development
Expanded Customer Base 3X
developed innovative analytic and model-based products to attract new customers
$80M Income Produced Annually
engaged people focusing on key valuation analytics increased sales proceeds and decreased costs
Education Highlights
Bachelor of Arts in Economics
Austin College
SMU Cox School of Business First Line Management Certificate
Completed 6 month management development program
Harvard Business School Executive Development Program Certificate
completed 18 month executive development program
Interests
The Parks Church, McKinney
Involved in our church and volunteering in the mckinney community
McKinney Christian Academy
Actively volunteer time in support of my daughters' school
